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ITIL Practitioner Certification

ITIL Practitioner

Get the key skills to start adopting and adapting ITIL within the organization.

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ITIL
ITIL Accredited Training Organization
  • 450K+
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ITIL Practitioner Certification Highlights

Learn to adopt and adapt ITSM system

Comprehensive Coaching to Clear the ‘ITIL® Practitioner’ Credential

2 Days of Coaching by Certified Industry Experts

First-Time Success Strategy for Passing the ITIL® Practitioner Exam

Course Delivered by Certified Expert Instructor

Get 3 Credits Toward ITIL® Expert certification

Earn 16 PDUs for PMI® Re-Certification

The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification which helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for the success of improvement initiatives, namely Organizational Change Management, Communication, and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first-time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.

ITIL®, ITIL® Practitioner, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.

WHY KNOWLEDGEHUT FOR ITIL PRACTITIONER CERTIFICATION TRAINING

The KnowledgeHut Advantage

Solid Track Record

KnowledgeHut has empowered thousands of professionals across the globe with ITSM certifications.

Experiential Training

Dive into instructor-led training with real-world scenarios, exercises and trainers with rich experience.

Comprehensive Exam Support

Theoretical and practical learning backed by first-time success strategy for passing the exam.

Mentorship by Industry Experts

One-to-one mentorship, tips and time-tested techniques from accredited expert practitioners.

Exam Re-Take Option

Retake the exam for fraction of the price if you fail at the first attempt.

Exclusive Post-Training Sessions

Make the best of exclusive post-training mentor guidance to overcome challenges in your ITSM career.

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Prerequisites for ITIL Practitioner Training

Prerequisites and Eligibility
  • There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.
Prerequisites and Eligibility

ITIL Practitioner Training Curriculum

Curriculum

1. IT Service Management Concepts (Important Drivers of Continual Service Improvement)

Topics:

  • Apply the concept of ‘adopt and adapt’ when using guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements

2. Applying the ITSM Guiding Principles in a Real-World Context

Topics:

  • Apply the ITSM guiding principles in a given context when planning and implementing service improvements

3. Applying the CSI Approach to Manage Improvements in a Given Organizational Context

Topics:

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competencies, the guiding principles, and the scientific method

4. Using Metrics and Measurement to Enable Continual Service Improvement

Topics:

  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles


5. Communicating Effectively to Enable Continual Service Improvement

Topics:

  • Explain the nature, value, importance, and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

What You'll Learn in the ITIL Practitioner Training

Learning Objectives
Understand the Fundamentals

Learn and apply ITSM concept for continuous improvement

Adopt and Adapt

Learn to adopt and adapt ITIL® in organizational context

Real-World Application

Apply the ITSM principles in a real-world context


Technology and Architecture

Understand the associated technology and architecture

Organizational Change Management

Master organizational change management for continual service improvement

Effective Communication

Understand how to communicate effectively and enable continual service improvement

Who Can Attend the ITIL Practitioner Certification Training

Who This Course Is For
  • IT Professionals
  • IT Practitioners
  • IT Support Staff
  • IT Managers
  • IT Project Managers
  • Business Managers
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Frequently Asked Questions

ITIL Practitioner FAQs

Training

Training FAQs

1. Why should I go for this workshop?

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.


2. Who are the instructors?

Your instructors are ITIL® certified experts who have years of industry experience.


3. Where can I get more information regarding ITIL® Practitioner course?

You will get more information regarding ITIL® Practitioner at this link: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level.


4. Where can I find sample papers?

Sample papers shall be shared during the training along with the student manual.


5. What qualification will I get after passing the exam?

You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.


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